Privacy Policy– General
Effective Date: June 1, 2025
Last Updated: June 1, 2025
Welcome to OneBullEx, a digital asset derivatives exchange focused on futures trading. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our platform through our website, mobile app, API, or other services (collectively, the “Services”).
By using OneBullEx, you agree to the terms of this policy.
1. What We Collect
We collect the following categories of data, specifically aligned with futures trading activities:
a. User Identity & Verification (KYC)
- Full legal name
- Government-issued ID
- Date of birth
- Selfie/photo for identity verification
- Proof of residency (e.g., utility bill)
b. Trading Activity & Financial Data
- Futures trading history (positions, PnL, leverage used)
- Order book activity and execution logs
- Funding rate data
- Collateral balances and margin details
- Deposit/withdrawal addresses
c. Device & Technical Data
- IP address, device type, operating system
- Login timestamps and session activity
- Browser fingerprints and language settings
d. Cookies & Analytics
- Session tracking for platform performance
- Preferences and usage behavior (non-identifiable where possible)
2. How We Use Your Information
OneBullEx uses your personal data to:
- Authenticate your identity and comply with KYC/AML regulations
- Facilitate leveraged trading, margin calls, and liquidation events
- Monitor trading behavior to detect suspicious or manipulative activity
- Analyze trading patterns to improve platform safety and liquidity
- Send trade-related notifications, system alerts, and account updates
- Ensure security of funds, accounts, and trade execution mechanisms
We may use aggregated and anonymized trading data for internal modeling and research.
3. Data Sharing
We may share your information with:
- Regulatory bodies, when required by law or subpoena
- KYC/AML providers for user verification and fraud prevention
- Risk management services for market surveillance
- Cloud service providers (e.g., AWS, GCP) to run our infrastructure
- Internal affiliates or strategic partners involved in trade execution or compliance
We do not sell your personal information to third parties.
4. Cookies and Tracking
OneBullEx uses cookies to:
- Maintain user sessions and prevent unauthorized access
- Track performance analytics and enhance UI responsiveness
- Remember user preferences (e.g., dark mode, default contract)
You can adjust cookie preferences in your browser settings, though disabling them may affect platform functionality.
5. Data Retention
We retain data for as long as necessary to:
- Comply with regulatory obligations (e.g., transaction recordkeeping)
- Resolve disputes and enforce our terms
- Support audit and fraud investigation procedures
Trading records may be retained for at least 5 years in accordance with financial compliance standards.
6. Your Rights
Depending on your location, you may have rights to:
- Access and correct personal data
- Request deletion, where applicable
- Object to processing or request restriction
- Export data in machine-readable format (data portability)
Requests can be submitted to: [
[email protected] ]
7. Data Security
We implement robust security controls to protect your data and assets:
- End-to-end encrypted user sessions
- Cold and hot wallet segregation
- Multi-factor authentication (2FA)
- Rate-limiting and behavior anomaly detection
- Periodic penetration testing and audit logs
8. International Transfers
Data may be processed or stored in countries outside your own, subject to contractual safeguards and compliance requirements such as GDPR or APAC data protection laws.
9. Children's Privacy
OneBullEx is not intended for individuals under the age of 18. We do not knowingly collect information from minors.
10. Changes to This Policy
We may update this Privacy Policy to reflect legal, technical, or business changes. Updates will be posted on our website with a revised "Last Updated" date. In cases of material changes, we may notify users directly.
11. Contact Us
If you have questions or concerns regarding this policy or how your data is handled:
Address [ 801, North Tower, Emirates Finance Tower, DIFC, Dubai ]